Delivery – Shipping Methods

Products delivery

Orders can be sent via a courier company to the delivery address you have indicated during your order in the online store.

-Product shipments are made by ELTA COURIER /ACS /GENERAL POST OFFICE/BOX NOW

– FOR ORDERS OVER €35 AND WEIGHT UP TO 1 KG, SHIPPING IS FREE

– The transport costs with ELTA are €2.50 with ACS COURIER and €2.55 with general postage 6.99 which are automatically added to the total amount of your order.

How soon will I receive my parcel?
From the moment your order is completed, we make sure that it leaves, if not the same day, the very next business day. Of course there are special cases such as nano-micro hair extensions that can be delayed a little longer. In this case, you are immediately informed of the exact delivery time by phone or email.

1 working day within Thessaloniki
1-2 working days in the rest of Greece
1-3 working days to hard-to-reach areas and island destinations.

How can I be informed about the shipment status?
As soon as the shipment of your order is completed, you will receive an email from us with the shipment number and a message on the mobile phone you have given. With this code you can search for your parcel on the site of ELTA courier or the General Post Office or Acs and locate it.

In case they do not find you at the shipping address, they leave a notification and you can contact the store in your area for the next delivery. The parcel remains for up to 10 days at the store of ELTA courier or General Post or ACS and then it is returned to us.

Can I receive the parcel from the ELTA courier, Acs or General Post office in my area?
Of course! In the notes of your order, you can state that you wish to be picked up by the ELTA courier store or Acs or the General Post Office in your area.

For the best possible service, follow the steps below.
Top up your mobile phone.
Fill in the comments of the order that you consider useful (e.g. suggested delivery times, comments about the address, floor, etc.)
You can also pick up at your workplace.
In case of immediate delivery or Saturday delivery (for Saturday delivery there is an extra charge of €3.50) please inform us in time.

SHIPPING TO CYPRUS

Are there shipping costs?
Shipments to Cyprus are made by ACS courier and have a charge of €24 for express shipping (delivery in 2 working days) and €11 for regular shipping (delivery in 8-10 working days). For Cyprus, payment must be made by debit card or bank deposit.

BOX NOW

Through BOX NOW you receive your package, at any time of the day, from the BOX NOW Automatic Receiving Machines (Lockers).

Delivery is made within 24 hours throughout Greece.

  1. The process involves three simple steps:Select BOX NOW at order checkout.
    Choose the Locker that is close to your home or work
    The parcel is delivered to the Locker and you receive a message with the PIN that opens the BOX NOW locker.

Parcels remain in the BOX NOW box for 72 hours with the possibility of an extension for another 24 hours.

This service is currently available free of charge to our store customers.

BOX NOW has a flat volumetric charge per order.

This service is only available for pre-paid orders using a card or by depositing into a bank account.

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